Who We Are
About Business Improvement Group
Business Improvement Group is an Alaska-based business consultancy that is passionate about helping businesses big and small reach their full potential. We use over ten years of industry expertise and proven techniques and tools, such as Lean Six Sigma, ITSM (ITIL), BPI, COBIT, and more, to help our clients find opportunities for cost savings, create a customer-centric culture, gain market share, and more.
We evaluate every aspect of your business for areas of growth, from how your team works together and completes projects to what workflows and technology you use to support everyday functions. Whether you want us to look at the big picture of how your business runs or help you see a big project through to completion, you can look to us as your partners in pushing your organization to the next level.
Founder, President & CEO of BIG
Unlocking the potential of people and businesses to improve our world.
Jim Bates is the Founder, President & CEO of Business Improvement Group, Inc. (BIG) and an Adjunct Professor in several schools at the University of Alaska Anchorage, including the MSPM program. Jim was elected as President-elect to the Project Management Institute Alaska Chapter (PMIAK) for 2018 and as an Executive Adviser for the nationwide Center for Technology. In addition to his many professional certifications, Jim holds master certificates in Business Analysis, Lean Six Sigma, and Project Management from Villanova University.
Jim is an experienced executive and consultant who is passionate about leading business transformation and offering innovative, high-value solutions to everyday business challenges. He has a proven ability to successfully analyze an organization’s critical business requirements, identify deficiencies and potential opportunities, and align and integrate technology.
He strives to help companies develop innovative and cost-effective solutions for enhancing competitiveness, increasing revenues, and improving customer service offerings. Jim is also an engaging, experienced public speaker and instructor. He frequently offers courses in Six Sigma, ITSM/ITIL, HIPAA compliance, leadership training, project management, and more.
Our Project Management Institute Authorized Training Provider
DAVSC, DAC, DASSM, PMP, SSBBP
As the founder of Blue Ink and Solutions Consultant, Chastine is a dynamic, transformational leader with extensive history of driving full lifecycle of complex technical projects in both the public and private sector, consistently producing high-quality deliverables on time and within budget in demanding, fast paced PMO environments. She consistently strives at forging strong relationships with customers to identify and meet their specific needs.
Chastine also has a demonstrated talent for training and leading teams that consistently meet aggressive performance standards, with a focus on continuous improvement. With a record of using Waterfall and Agile techniques and collaborating with stakeholders to facilitate achievement of cost- effective solutions, she has been recognized by colleagues, customers, and organizational leaders as a resourceful, collaborative problem-solver with exceptional interpersonal and communication skills. She is skilled and trained with multiple certifications from the Project Management Institute (PMI), including traditional PM and Disciplined Agile ideologies.
BIG fosters a customer-centric culture and is dedicated to helping its business partners achieve a similar culture while realizing their business goals. We call it a “VIP” culture – “V” for Vision, “I” for Integrity, and “P” for Passion.
This culture creates the same quest for improvement within our organization that we strive to inspire in our clients. It promotes dynamic growth while preventing complacency. While standing firmly on the wisdom of those who have gone before, we embrace the change of the future.
We pursue our work with a vision of excellence. In being the premier business consultancy, we partner with our clients to aid them in achieving their full business potential.
Our team promotes the highest level of integrity, building a partnership of trust with our business partners. Our customers are partners, not quotas.
We are incredibly passionate about what we do. We believe in our products, services, and methods and thrive on supporting you in achieving your vision.
What Our Clients Have to Say
Jim is an enthusiastic, smart, and highly talented ITSM professional. Customers love to see him coming because he’s passionate about their needs as well as his profession.Julie Montgomery | Senior Consultant | SUNPRO
Jim is a highly qualified professional who has the ability to distill complex business theory into practical techniques that enable customers to move the ball forward.Molly Ridout | Director | University of Alaska Anchorage
Clients We’ve Helped
Air Land Transport, Inc.
Alaska Primary Care
Round Rock, TX
The City of Wasilla