City of Wasilla Alaska seal on top of mountain view.

Long-Term Business System Support, Administration, and Consulting

The City of Wasilla

The Project: 10 Years of City Business System Support, Administration, and Consulting

Our Plan of Action:

BIG provided project management for the tool stream of the HTE City Soft software. We configured, installed, administered, and supported the core business system for the city including, Public Works, Finance, The City Clerk’s Office, and POS. We played a key role in getting the library and the sports complex connected to City Hall. We provided consulting services for streamlining processes and reduced IT spend.

Our Client’s Feedback:

“Jim demonstrated an innate ability to see the “big picture” while converting our business systems to the City Soft software. He managed the conversion project and subsequent upgrades and city module roll-out with professionalism and skill. Jim was also the technical lead in successfully getting the library and sports complex linked to city hall.

His understanding of our core business and government functions enabled the city to leverage its business tools effectively and efficiently. These efforts enabled the city to improve its operations and meet growing demand for services.

In every project Jim displayed the highest quality of professionalism and his cheerful disposition endeared him to the city staff. The point being that he not only provided the highest quality of service but built lasting relationships.”

Ted Leonard, CMA, SPHR